Am I allowed to install F-Prot Antivirus
on more than one computer?
Users, who have bought F-Prot Antivirus for
Windows the home user version, may install it
on up to 5 computers in their household that
are used for personal purposes.
If you have more than 5 computers in your
home you can contact our
sales department to find a solution that
best suits your needs.
Am I allowed to install both F-Prot Antivirus
for Windows Mail Servers and F-Prot Antivirus
for Windows Corporate on the same computer?
It is unnecessary to install both the corporate
version of F-Prot Antivirus for Windows and
F-Prot Antivirus for Windows Mail Servers on
the same computer. The corporate version of
F-Prot Antivirus for Windows and F-Prot Antivirus
for Windows Mail Servers are identical programs
apart from the licensing aspect and need not
be installed twice on the same computer. For
further information, see the product details
for F-Prot
Antivirus for Windows - Corporate Users.
If the corporate version of F-Prot Antivirus
for Windows is already installed and you would
like to install F-Prot Antivirus for Windows
Mail Servers, the InstallShield Wizard will
refer to the F-Prot Antivirus Setup Maintenance
program and ask you if you would like to modify
the current installation, repair the components,
or remove the installed components.
Can I update the virus signature files via
FTP?
Unfortunately, updates via FTP are no longer
supported. Updates are available via HTTP.
Can I use a download manager to dowload
the software?
Yes. But FRISK Software does not guarantee
users for 100% successful downloads all the
time. Although a download manager or a similar
download utility is an indispensable tool
for download acceleration. We highly recommend
downloading our softwares from our download
site to ensure 100% download.
FRISK Software can in no way be made responsible
for unsuccessful downloads using a download
manager or a similar utility.
Failed to retrieve information about the
status of your update subscription
The reason for this error is that F-Prot Antivirus
Updater is unable to connect to the Internet.
Solution:
Check the connection. If you are not
connected to the Internet, an update of
the virus signature files via the Internet
will not function.
What version of F-Prot Antivirus is installed?
Please make sure you have the latest version
available. The current version is 3.16f.
Please upgrade if necessary.
Do you have a firewall installed? Many
personal firewalls take it upon themselves
to close all traffic unless it is explicitly
opened. Make sure that the Updater is “allowed”
through to update.
Do you connect through a proxy? F-Prot
Antivirus Updater does not support Proxy
authentication, i.e. you cannot set user
and password to connect through proxy.
Do you have Internet Explorer installed
on your computer? Please note that you have
to Internet Explorer 4.0 or newer installed
on your computer to be able to use the Updater.
Check whether Internet Explorer is set to
"work offline". If that is the
case set it to "work online".
Make sure that your customer number is
correct. If you do not remember your customer
number, please contact
our sales department and include the
name that was used to purchase the license.
How can I uninstall the XCP copy protected
software?
Note: This information is
about CDs containing XCP content protection
software developed by the British company First4Internet
for Sony BMG.
Sony has released an update to the XCP copy
protection that removes the cloaking technology
component of XCP. Please go to http://cp.sonybmg.com/xcp/english/updates.html
to obtain the update.
The complete uninstallation of the XCP copy
protection software can only be done by sending
an uninstallation request to Sony through
their customer support. Please go to http://cp.sonybmg.com/xcp/english/form14.html
for the request form.
For more information about XCP copy protection,
please read the following:
I just renewed my subscription but receive
an error "Subscription expired"
when trying to update
Situation:
You just renew your subscription successfully.
But when you try to update, the Updater says
your subscription is expired.
The reason for this error is that the Updater
is using your old customer number. During
the renewal process you are requested to enter
your old customer number, if you did not enter
your old customer number where requested or
entered it incorrectly, you were considered
a new customer. Therefore a new customer number
was created for you, with a subscription valid
for one year from the date of the order.
Solution:
Find your new customer number, it is included
in the final e-mail confirmation you received
when you renewed your subscription. Enter
your new customer number in the Updater's
settings. Use the cut and paste method to
avoid errors.
Is it possible to install F-Prot Antivirus
over a network?
There are two possible ways to install on
a local area network:
You can download F-Prot Antivirus for Windows
and have the package available on a shared
drive. Workstation users would then access
the shared drive and double-click the package.
Then follow directions on the screen.
It is also possible to install F-Prot Antivirus
for Windows using the command line information
below in a logon script for example:
Usage: setup.exe /command line
/AUTO
runs the setup with out user input.
Note: If an error is caused that displays
a dialog box
Then the user must press the OK button to
continue.
/HIDDEN
Does not display anything while installing.
Note: This option automatically turns on the
/AUTO option.
/NOHOOKSHELL
Indicates that InstallShield should not hook
file extensions in
Windows Explorer
/IMPORT=xxxxx.xxx
Import custom registry settings
/EXPORT=xxxxx.xxx
Export custom registry settings
/IMPORTREG=xxxxx.xxx
Import custom registry settings from standart
Windows .REG file
/INSTALLDIR=
Allows selection of install Program Folder.
/INSTALLMENU=
Allows selection of install Start Menu Folder.
/NORUN
Doesn’t run programs at the end of the
installation except FSTOPW.
/VDEFS=
Indicates where the virus signature files
are located.
Yes. When installing F-Prot Antivirus, the
RealTime Protector is installed by default.
If this setting is not suitable in your working
environment, you can select "Custom"
setup and deselect the RealTime Protector to
prevent it from being installed on your computer.
What are the command-line options for installing
F-Prot Antivirus for Windows.
Options Description
/AUTO runs the setup with out user input. Note:
If an error is caused that displays a dialog
box. Then the user must press the OK button
to continue.
/HIDDEN Does not display anything while installing.
Note: This option automatically turns on the
/AUTO option.
/NOHOOKSHELL Indicates that InstallShield
should not hook file extensions in Windows
Explorer
/IMPORT=xxxxx.xxx Import custom registry settings.
/EXPORT=xxxxx.xxx Export custom registry
settings.
/IMPORTREG=xxxxx.xxx Import custom registry
settings from standart Windows .REG file.
/INSTALLDIR= Allows selection of install
Program Folder.
/INSTALLMENU= Allows selection of install
Start Menu Folder.
/NORUN Doesn't run programs at the end of
the installation except FSTOPW.
/VDEFS= Indicates where the virus signature
files are located.
/INSTALL= Available types of installation:
-TYPICAL
-CUSTOM
-FPWIN
-FPSCHED
-FPDOS
-FPSTOP
-FPUPDATER
-MINIMAL
Example:
/INSTALL=CUSTOM[FPWIN,FPSCHED]
/INSTALL=MINIMAL
When I try to run F-Prot Antivirus I receive
the error message: "The handle is invalid"
There are three possible reasons for this
error:
If you install F-Prot Antivirus for Windows
on Windows NT/2000/2003/XP you sometimes
need to install it twice. When you install
again, select "Repair".
If you have a very old version of F-Prot
Antivirus for Windows and install a new
version without uninstalling the old version
this error may occur. See solution below.
If you have F-Prot Antivirus for Windows
installed on a computer running Windows
95/98/ME and upgrade to Windows NT/2000/2003/XP
and install F-Prot Antivirus for Windows
again, you may receive this error. See solution
below.
Which port does the Updater use?
The F-Prot Antivirus Updater uses port 80
(HTTP) to update the virus signature files.
Why is Internet Explorer 4.0 or newer a
requirement for F-Prot Antivirus for Windows?
A lot of Internet functionality in Windows
relies on Internet Explorer 4.0 or newer. As
our program is designed to function very intricately
with the operating system, we require that our
users have Internet Explorer 4.0 or newer in
order for our program to function correctly.
